• Course Code:  BIT02

  • Term:  September 2016

  • Start Date:  Sep 26 2016

  • End Date:  Mar 1 2017

  • Duration:  23 weeks

  • Course Author(s)
    Professor Marcello La Rosa Professor Marlon Dumas

This course has ended

Edcast bpm spoc coursecard

CBA SPOC: Fundamentals of BPM

September 2016

  • Bpm marcellolarosa edcast
    Marcello La Rosa
  • Bpm marlondumas edcast
    Marlon Dumas
  • Qut circle rgb 500px
    Online Learning


This course introduces the fundamentals of business process management (BPM) by working through each phase of the BPM lifecycle.

You’ll learn mainstream techniques and tools for process identification, discovery, analysis, redesign, automation and monitoring. You’ll also see how to apply these techniques and tools to a range of examples and case studies that show the power of BPM in practice.


Course outline

This course is structured over six themes. Each theme will focus on a phase of the BPM life cycle.

  • Theme 1: Introduction and identification
  • Theme 2: Discovery
  • Theme 3: Analysis
  • Theme 4: Redesign
  • Theme 5: Automation
  • Theme 6: Monitoring and conclusions


Learning outcomes

By the end of this course you should be able to:

  • Identify business processes within an organization, study their boundaries and interrelations, and prioritize their management using different criteria
  • Document business processes at different levels of detail using contemporary business process modeling techniques
  • Apply qualitative and quantitative techniques to analyse the performance of business processes and to assess the impact of business process changes
  • Identify and analyse business improvement opportunities based on business process models
  • Use IT effectively to build process automation solutions that realise the benefits of process improvement
  • Exploit the power of big data to build insightful analytics that lead to actionable process knowledge
  • Apply the knowledge and skills acquired holistically on a real-life business problem (when completing the optional project)



Each fortnight you will have a chance to test your knowledge by answering a quiz. This is a formative assessment, and you are encouraged to attempt answering these questions multiple times and check that you have answered correctly.



Certificate of achievement

This course has two summative assessment items: a project and a final exam, each worth 50% of the final grade. The project material is available online, while the final exam will be administered offline. If your final grade is at least 50 out of 100, you will receive a certificate of achievement for "Process Architect", co-branded by Queensland University of Technology and Commonwealth Bank of Australia.



You should spend about 3 hours per week on this course, depending on your familiarity with the material and your level of engagement.  The material includes:

  • Videos
  • Activities
  • Summary quizzes
  • Readings and project work


Software requirements

In this course, you will learn how to apply basic concepts and methods of BPM using the following tools:

Access to these tools will be provided as part of this course.



The course provides all of the content necessary for you to learn. If you would like to further your learning, you can use the textbook Fundamentals of Business Process Management by Marlon Dumas, Marcello La Rosa, Jan Mendling, and Hajo A. Reijers (Springer, 2013).

You will be able to purchase a copy of the textbook at a discounted price when the course opens.

You can access additional material related to the book on the companion website Fundamentals of BPM.



Marcello La Rosa

is Professor of Business Process Management at QUT and Academic Director for corporate programs and partnerships for the Information Systems School at QUT. He is also a Principal Researcher at the National ICT Australia.


Marlon Dumas

is an Adjunct Professor at QUT, and Professor of Software Engineering at the University of Tartu, where he leads the Software Engineering group.


Marcello and Marlon, together with Jan Mendling and Hajo Reijers, co-authored the most comprehensive textbook in BPM, Fundamentals of Business process Management, which has influenced the curriculum of over 150 universities worldwide.

They have taught BPM for over a decade in more than a dozen universities internationally, and trained hundreds of practitioners.

Their research interests in BPM include process modelling and consolidation, process automation and process mining.


Guest Speakers

  • Jan Mendling, Professor at Vienna University of Business and Economics
  • Hajo Reijers, Professor at VU University Amsterdam
  • Michael Rosemann, Professor at Queensland University of Technology
  • Anne Rozinat, Co-founder of Fluxicon
  • Wil van der Aalst, Professor at Eindhoven University of Technology
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CBA SPOC: Fundamentals of BPM


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